Giambrone: ‘We owe our riders an apology’
By MARCUS BOWMAN, Spacing Toronto Adam Giambrone took some time this afternoon to address the fast escalating criticism of customer service on the TTC. His message was one of commitment to a new focus at the commission. Acknowledging the ‘perfect storm’ of bad press that started with the botched fare hike and culminated last week with a slew of pictures of sleeping employees; the Chair stated that this is was an opportunity the commission could seize upon to refocus itself on the...
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