Articles tagged with: Customer Service
Categorized, Photojournalism »
By Cheryl | Service Untitled
A strong business culture that is aligned with superior business goals outperforms their competitors by light years. These are the organizations who have figured out how to delight their customers and even make them smile. After all isn’t the Zappos’ motto “powered by service” incredibly motivational which delivers a message of trust and reliability? Zappos has worked hard to develop their culture resulting in a high percentage of return customers; a much more lucrative business model than having to …
tags »
Communication • Customer Service • Employees • Innovation • Leadership • Ritz Carlton • Service Untitled • Zappos
Categorized, Photojournalism »
The Toronto Transit Commission held a townhall at the Keele Campus at York University on March 29th 2012. Here’s what’s transpired…
tags »
Adam Arnold • Andy Byford • Brad Ross • Chris Upfold • Customer Service • jkozuch • Justin Kozuch • Karen Stintz • Open House • Q&A • Storify • TTC • TTCTownhall • Tweets • TwitPic • Twitter • York University
Photojournalism »
By MARCUS BOWMAN, Spacing Toronto
Adam Giambrone took some time this afternoon to address the fast escalating criticism of customer service on the TTC. His message was one of commitment to a new focus at the commission. Acknowledging the ‘perfect storm’ of bad press that started with the botched fare hike and culminated last week with a slew of pictures of sleeping employees; the Chair stated that this is was an opportunity the commission could seize upon to refocus itself on the issue of customer service.
“Focus” was indeed the word of day, …
tags »
10382 • Adam Giambrone • Bus Stops • Customer Dissatisfaction • Customer Service • Fair Hike • Focus • Google Transit • GPS based Next Vehicle • long-term • Next Train • Next Vehicle Arrival • Online Trip Planner • Perfect Storm • SMS Numbers • streetcars • Subway Stations • Technological Improvements • Transit System • TTC • TTC Employees • TTC Riders • TTC Staff
