Articles tagged with: long-term
By MARCUS BOWMAN, Spacing Toronto
Adam Giambrone took some time this afternoon to address the fast escalating criticism of customer service on the TTC. His message was one of commitment to a new focus at the commission. Acknowledging the ‘perfect storm’ of bad press that started with the botched fare hike and culminated last week with a slew of pictures of sleeping employees; the Chair stated that this is was an opportunity the commission could seize upon to refocus itself on the issue of customer service.
“Focus” was indeed the word of day, …
tags »10382 • Adam Giambrone • Bus Stops • Customer Dissatisfaction • Customer Service • Fair Hike • Focus • Google Transit • GPS based Next Vehicle • long-term • Next Train • Next Vehicle Arrival • Online Trip Planner • Perfect Storm • SMS Numbers • streetcars • Subway Stations • Technological Improvements • Transit System • TTC • TTC Employees • TTC Riders • TTC Staff